The definition of insanity? Doing the same thing over and over, and expecting a different result.
When calling our State Disability Department you get the following greeting,
Thank you for calling the California State Disability department. Gracias por llamar...blah blah...For information in English, please press one. Para escuchar (listen) un mensaje en espanol, oprima el numero dos.
Grandy presses 1 and gets the following greeting:
We have a new direct phone number for our spanish speaking customers, that number is...
I pressed ONE! Why would I need to know this?
Then we get through the process of:
Please enter your social security number; please enter your passcode; please enter the maiden name of your mother's second cousin, twice removed. (ok...maybe only once removed)
We get through that and get.
Wait times of 7-10 minutes may occur if you are calling between the hours of 8am and 10am, Monday Tuesday and Thursday; 10:15 - 2:00 Wednesday and Friday. Ah hell...just be prepared to wait f-o-r-e-v-e-r any day that ends in "y".
Grandy holds her respective 10 minutes, while being subjected to the same trumpet song that I think gets played during any sort of prisoner torture training.
At the end of
We're sorry, but the State Disability Department has reached the maximum number of calls in the holding pattern. Please try back again