Have you ever been given a task that was very doable, but the time frame in which you're given to do it is not?
Do you ever find yourself wanting to say more than just no?
I'll even give you a NO EFFING WAY?
Well, Grandy is all about customer service. Not only for my customers, but my customers' customers. Confused yet?? Me too.
It's somewhere in that connection that I start to lose my cool. I get that my clients are important, and their clients are important to them. But does Grandy really have to cater to their inane requests too? A girl's got to have her limits.
Here's a couple scenarios:
Company A (my client) received a letter from attorney representing Company B (their client) saying they want the carrier for Company A to agree to pay all defense costs by FRIDAY. Nevermind that this is our first notice of the freakin' lawsuit. Seriously? Really? You think I'm going to get the carrier to do flips all in an effort to avoid you suing my client?
Another favorite of mine is the all important letter of, "We think this is all your fault and want you to re-pay us $800,000 within 1o days." Wow!! What a steal!! Really? How should I make the check?
But alas... *sigh*... I will do what I need to do to make sure the clients are protected, while trying to help them save their relationship with their clients, but I instantly become David taking on Goliath.
I'm going to have to call in some favors for some of these things...and get some sleep. I'm wiped.
Better put your waders on folks...It's about to get thick around here real quick.