Tuesday, June 3, 2008

Perhaps I could start a business?

One thing you have to understand about Grandy is that she is very much the diplomat when it comes to confrontational issues. All day long she must take information from people, and turn it into something that makes sense. She crafts the language in a way that people don't realize there is an issue, or it takes them a while to figure out they've been told off.

It's truly an art. I used to be told that when I was on the phone arguing discussing important issues with someone, I could have told them to F-Off and they wouldn't have figured it out for about 10 minutes, or well after I was off the phone with them.

When a message needs to be delivered, Grany is looked upon to craft the message in a way that it is as painless as possible, without losing the purpose in the process. It's a fine line.

One must think of statements they currently use and translate them. For example:

Instead of: Can you believe this sh!t? You might say: Really?

Instead of: You really screwed this up. You might say: How can we fix this?

And if someone is just not getting it, you might try the ever important: Please explain to me what your next action is so I know we're on the same page.

Grandy has been called upon to draft emails and letters for friends and family alike, when they don't want to craft the difficult message.

Got a letter you need sent to the editor?

Opposing a direction being taken by the school board and you want to raise awareness?

Need to clarify something with your boss to cover your ass confirm an understanding?

Have you got a family member making you nuts and you need a succinct way to let them know they bite?

Need to tell a customer no?

There is no license for this skill, nor a certificate. Grandy just thinks that everyone should have a proof-reader in their corner to clean things up and make sure your actual point is heard.

It's quite liberating...really!

This will avoid messy emails like this: We are going to have a mandatory meeting for everyone on Wednesday afternoon. You will find out the time of the meeting early Wednesday afternoon. Make sure you all attend.

I could have SO helped this man avoid anxiety in the ranks.

So...if you've got a need, please tell Grandy how she can fill it. Want me to write a letter for you? An Email? Need to bounce something off Grandy?

I may struggle in my computer and technical skills...but I've got the communication thing down.

Come on, lay it on me. :)

13 comments:

Jenn @ Juggling Life said...

Me too!

krissy said...

Yeah, you do have the communication thing down. I am so much like you. I confuse the shit out of people when arguing until I finally win because they just give up. I find it my best quality! LOL!

Travis said...

Sometimes I begin my email with two words...you idiot.

Then I backspace over those words and write something more professional.

Hehehehee

eastcoastlife said...

Me three! hehe....

I'm always giving feedback to my Government, the restaurants I dined at, my son's schools.... etc.

Could get some help in my letters. :)

Thanks Grandy, for your messages and prayers for my son. He has to do an oesophagus gastro-scope and a colonoscopy tomorrow morning. :(

Tina Coruth said...

You should start a business! We could go into business together as the one stop shop for all one's letter/email needs. Your diplomatic skills on one end of the spectrum and my, shall we say, poison pen skills on the other end of the spectrum. hehehe

Nicole said...

Hmmm......I try really hard to be diplomatic, but sometimes, I just lose it. Sometimes, nothing will do for my undiplomatic side but a good old "F---You or Off!".
Will contact you when struggling, lol. :)


Great post!

jess said...

can i get a quote to tell someone who has a direct impact on my employment to lets say, take a hike. but i'd like to use words that start with F and O and in that order.

thanks.

Michele said...

You're such a hoot! Actually, it sounds like you're already in business! ;-)

*smiles and hugs*
Michele

Grandy said...

Jenn~ I know you've got some great skillz of your own.

Krissy krissy krissy~ You confuse the shit outta me sometimes too. :)

Travis~ I often like to start with... Jane you ignorant slut. It's what works for me and breaks the ice. ;)

ECL~ I'm so sorry for what you and your family are going through. Hang in there!!

Tina~ Poison pen? You're scaring me now. LOL!

Nicole~ You let me know when you need me and I'll help you say F U or Off while getting a 5 minute head start.

Jess~ Well, if you're going to give me such limitations of F and O, I'm not sure. Try mixing it up. Instead of saying WTF, say Excuse me? Then say F...O. ;)

Michele~ Oh I'm in a business alright.

Jennifer H said...

There are a few discussions with my husband that I might hand over to you. :-)

Grandy said...

Jennifer~ Bring it!! I can take it. :)

Melissa said...

Oh Grandy, I have so many things I could send your way! I am going to log away this little bit of info and try to remember it for something really good in the future! (and in return I would be happy to assemble any and all Ikea furniture that you get ;) )

By the way, I've already read the "follow up" to post to this (today's) re: the wednesday meeting. I'm sorry about what's happened, and I'm glad you still have a job to go to every day.

Melissa said...

Crap. I forgot to check the "email follow ups box" again. Here goes! ;)